Shipping policy
Shipping Policy for Micanga Swim
At Micanga Swim, we offer shipping to customers all over the world. We do not offer free shipping as a standard policy, but we may offer free shipping during special sales events or promotions.
Shipping Rates Our shipping rates are based on the weight and destination of your order. You can see the shipping cost for your order during the checkout process.
Shipping costs are non-refundable, except in cases where we have made an error in shipping your order or the product is defective.
Shipping Times We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days, and shipping times vary depending on your location and the shipping method you choose.
Domestic Orders (United States) We offer standard shipping through USPS and expedited shipping through FedEx for domestic orders. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-3 business days.
International Orders We offer international shipping to most countries through DHL Express. International shipping times vary depending on your location, but generally take 3-7 business days. Please note that we are not responsible for any customs fees or import taxes that may be charged by your country's customs office.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order online.
Shipping Errors or Delays While we strive to ensure timely and accurate delivery of your order, we are not responsible for any shipping errors or delays caused by the shipping carrier or customs office. If your order is delayed or lost in transit, please contact the shipping carrier or your local customs office for assistance.
Lost or Stolen Packages We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier to file a claim.
If you have any questions or concerns about our shipping policy, please contact our customer service team at support@micangaswim.com.